Decision Maker: Executive Director of Transport
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
In recent years SYMCA has only paid 90% of
ENCTS concessionary claims to Supertram due to some tickets being
used for multiple trips. Supertram asked if this could be reviewed
as data no longer supports a reduction of 90%. The data we do hold
is unable to validate any reduction measures. In the interests of
being transparent and defensible it is recommend to remove the 90%
measure and pay Supertram 100% of their ENCTS claims, ensuring the
statutory “no better, no worse” legislation is
met.
Agreed
SYMCA could choose to continue to pay 90% of
the ENCTS concessionary claims however there is no data to support
this.
The SMART data we do have suggests paying 98% of the claim although
this is unable to be validated as multiple journeys as we do not
know the direction of travel.
Publication date: 15/07/2024
Date of decision: 07/07/2024
Accompanying Documents: