Decision details

Removal of 90% concessionary claims ENCTS payment to Supertram

Decision Maker: Executive Director of Transport

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

In recent years SYMCA has only paid 90% of ENCTS concessionary claims to Supertram due to some tickets being used for multiple trips. Supertram asked if this could be reviewed as data no longer supports a reduction of 90%. The data we do hold is unable to validate any reduction measures. In the interests of being transparent and defensible it is recommend to remove the 90% measure and pay Supertram 100% of their ENCTS claims, ensuring the statutory “no better, no worse” legislation is met.

Decision:

Agreed

Alternative options considered:

SYMCA could choose to continue to pay 90% of the ENCTS concessionary claims however there is no data to support this.
The SMART data we do have suggests paying 98% of the claim although this is unable to be validated as multiple journeys as we do not know the direction of travel.

Publication date: 15/07/2024

Date of decision: 07/07/2024

Accompanying Documents: