Decision details

Annual Charges 8 x 8

Decision Maker: Section 73 Officer

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


8x8 is SYMCAs all-in-One Cloud Phone System.

Annual charges for the service for 2024 – 2025 are due for payment, a cost of £67,862.40.


To pay the annual charges of £67,862.40 to ensure continuation of service via direct award under HealthTrust Europe’s (HTE’s)ICT Solutions 2023(‘ComIT3’) to Insight.

Alternative options considered:

8x8 was found to be the best option for the organisation’s telephone requirements.

Publication date: 09/05/2024

Date of decision: 08/05/2024

Accompanying Documents: