Decision details

Procurement of Citymapper

Decision Maker: Executive Director of Transport

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: No


To directly procure the services of Citymapper at a cost of £50,000 over two years. The Mayor wants to improve the information available to customers ‘at stop’ therefore the Citymapper app provides a way of enhancing this customer offer. The global profile of Citymapper and the ability to customise the user interface should provide a user-friendly experience that will improve the current information provision to passengers.

Access to the search data will also be offered to SYMCA. This data will provide insight to the types of journeys that people are searching for within South Yorkshire and provide insight as to where the greatest journey demand exists.


To procure Citymapper.

Alternative options considered:

Not procuring Citymapper and the services they are offering, which include the collection of data relating to journey demand in the form of origin and destination data.

Publication date: 15/11/2023

Date of decision: 14/11/2023

Accompanying Documents: